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Community Relations Manager
Location: CA
Requisition City: San Diego
Company Order Number: 3551
# of openings: 1


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Description
SONY ONLINE ENTERTAINMENT
Position: Community Relations Manager
Location: San Diego

SOE San Diego currently has an opening for a Community Relations Manager. This position will work within the Community Relations Team, in cooperation with Development Teams, Customer Service, Marketing and Public Relations for any assigned SOE products. Duties may include conducting research, writing articles, maintaining metrics, running contests and tournaments, participating in community outreach programs and social media, assisting in forum moderation, and reporting community feedback.

RESPONSIBILITIES:
- Act as a liaison between the player community and internal partners.
- Collect and collate community feedback for Development and other partners. Provide regular, timely and professional reports on community trends.
- Develop and publish articles, forum posts, patch notes, and other forms of regular communication to engage the community on our websites and in social media.
- Plan, administer and run contests, promotions, tournaments and live events, in game and out of game.
- Work effectively with Marketing, Public Relations, Customer Service, Development, and other partners to create and coordinate messaging, launch and promotional plans.
- Represent the Community Team, SOE and its products in a positive manner, internally and externally.
- Foster and maintain positive relationships with fan sites.
- Assist with Community needs for all SOE products as necessary, in a collaborative work environment.

REQUIREMENTS: - Excellent creative writing, documentation and editing skills.
- Strong organization and management skills, with ability to meet tight deadlines.
- Ability to think on your feet and react quickly to changing situations and last-minute requests.
- Team player who enjoys collaboration and group projects.
- Self motivation, initiative and enthusiasm a must.
- Strong working knowledge of MS Word, MS Excel and PowerPoint a must.
- Familiarity with online games on PC, Facebook and console.
- In-depth knowledge of SOE games a plus.
- Experience with CRM practices, Photoshop, Macromedia Dreamweaver, HTML, social media a plus.
- Degree in Journalism, English, Media or related fields preferred.

Sony Online Entertainment LLC (SOE) is a recognized worldwide leader in massively multiplayer online games which have entertained millions of players around the globe. SOE creates and delivers compelling entertainment for the personal computer, online, game console and wireless markets. Known for its blockbuster franchise EverQuest*, its successful online trading card game Legends of Norrath*, as well as the recent kids* phenomenon Free Realms*, SOE continues to raise the bar for online gaming and players worldwide. Headquartered in San Diego, with additional studios in Austin, Seattle, Denver and Tucson, SOE has a slate of engaging, high-quality games currently in development across new genres for all platforms and audiences.

SOE is an equal opportunity employer committed to diversity in the workplace.

Throwing my character at broken content for hours on end was fun.