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PostPosted: Fri May 06, 2011 6:21 AM 
10 Years? God im old!
10 Years? God im old!
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Posts: 877
Quote:
CUSTOMER SERVICE NOTIFICATION(Link)
May 2, 2011


Dear Valued Sony Online Entertainment Customer:
Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems. We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.

Customers outside the United States should be advised that we further discovered evidence that information from an outdated database from 2007 containing approximately 12,700 non-US customer credit or debit card numbers and expiration dates (but not credit card security codes) and about 10,700 direct debit records listing bank account numbers of certain customers in Germany, Austria, Netherlands and Spain may have also been obtained. We will be notifying each of those customers promptly.

There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment.

We had previously believed that SOE customer data had not been obtained in the cyber-attacks on the company, but on May 1st we concluded that SOE account information may have been stolen and we are notifying you as soon as possible.

We apologize for the inconvenience caused by the attack and as a result, we have:

1) Temporarily turned off all SOE game services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When SOE's services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your Station or SOE game account name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit http://www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a "fraud alert" on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; http://www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; http://www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; http://www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at http://www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or http://www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or http://www.oag.state.md.us.

We are committed to helping our customers protect their personal data and we will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in regions in which such programs are commonly utilized.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1 (866) 436-6698 should you have any additional questions.

Sincerely,

Sony Online Entertainment LLC


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PostPosted: Fri May 06, 2011 9:25 AM 
For the old school!
For the old school!
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Joined: Sat Apr 22, 2006 9:27 AM
Posts: 1232
Wow Sony really dropped the ball big time. Blizzard is next!


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PostPosted: Fri May 06, 2011 9:39 AM 
Trakanon is FFA!
Trakanon is FFA!
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Joined: Thu Jul 14, 2005 8:19 PM
Posts: 1338
EQ1: Larreth/Shaylea
WoW: Gnomez Gomez
Rift: Veluria
EQ2: Vee'Sheer
Evilundead Afterlife wrote:
Wow Sony really dropped the ball big time. Blizzard is next!


Funny you mention that. Blizzard had its entire website and all forums down "because battle.net was too busy"...so they took it all down till there was less traffic!?

Sounds really odd.

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Lanys T'vyl, Everquest

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PostPosted: Fri May 06, 2011 12:42 PM 
We Have Cookies!
We Have Cookies!

Joined: Thu Jun 16, 2005 1:27 PM
Posts: 2450
Location: California
EQ1: Cakvala
WoW: Cakvala
LoL: Cakvala
Larreth wrote:
Evilundead Afterlife wrote:
Wow Sony really dropped the ball big time. Blizzard is next!


Funny you mention that. Blizzard had its entire website and all forums down "because battle.net was too busy"...so they took it all down till there was less traffic!?

Sounds really odd.


I would suspect that was their official reason but I bet they took the sites down to insure security was up to par for that "just in case" mentality. Could you imagine if Blizzard was hacked and that 13+ million subscribers would throw a huge fit. My god, angry nerds would burn down their headquarters. haha

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PostPosted: Fri May 13, 2011 9:05 PM 
Less oats more posts!
Less oats more posts!

Joined: Wed Jun 21, 2006 5:38 PM
Posts: 36
Quote:
May 12, 2011

We thank you for your patience as we continue to work around the clock to restore our game services. We know this has been a frustrating time for you and appreciate your understanding as we work to confirm the security of our network.

In light of the recent outage of Sony Online Entertainment's game services due to April's cyber-attack, we are committed to compensating our loyal player base for the inconvenience caused by the data breach and lost game time while we improve our security measures.

We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.

First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.

•DC Universe™ Online: Batman™ and Two-Face™ Inspired Masks and 30 Marks of Distinction
•Free Realms®: Free daily items (7 to collect)
•Clone Wars Adventures™: Count Dooku v2 Outfit
•EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
•EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
•Vanguard: Saga of Heroes®: A series of Double XP events
•Star Wars Galaxies™: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I™
•Magic: The Gathering - Tactics™: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
•PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash


For our lifetime subscribers, we'll grant in-game currency; specifically 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online (in addition to the items listed above).

And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.

Additionally, we announced today that SOE will provide its U.S.-based Station Account holders with complimentary enrollment in an identity theft protection program through Debix, one of the industry's most reputable identity protection firms. For Station Account holders who live outside the U.S., SOE will be offering similar programs, if and as available, and will provide details as they're confirmed for each country or territory.

We continue to work around the clock to restore SOE's services and thank you for your continued patience as we complete our investigation of this criminal attack.

Thank you,
Sony Online Entertainment



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PostPosted: Sat May 14, 2011 10:13 AM 
We Have Cookies!
We Have Cookies!

Joined: Thu Jun 16, 2005 1:27 PM
Posts: 2450
Location: California
EQ1: Cakvala
WoW: Cakvala
LoL: Cakvala
Yeah, was having fun in EQ as I just came back. A lot easier to exp which is nice.

That and I love using my large Epeen to solo in NToV

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